Orders & Contact

How can I contact AuraNox?

You can email us at info@auranox.co.uk where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes, we ship to most countries worldwide.

How long will it take to receive my order?

Orders typically arrive within 7-10 days for customers in the EU and US, and 2-3 days in the UK, though please allow up to 14 days in total.

For other regions, delivery times will vary depending on local couriers.

Where do you ship from?

We are based in the UK, shipping from London when in stock. Otherwise, and for customers worldwide, we maintain availability by shipping from our partner facility in Shenzhen, China.

In each case, delivery remains free of charge to ensure a consistent, fair and reliable service for our customers!

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations before the order is processed (often within 1-2 hours of ordering). 

Requests to cancel after this time cannot be accepted, however, your order can be returned for a refund after it is received.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How do I return an item?

Please contact us at info@auranox.co.uk. For more information, visit Refund policy – AuraNox

What if I don't receive my order?

If you don't receive your order within 28 days after shipping, you are eligible for a full refund.

Product

How fast does the AuraNox bracelet charge my phone?

The built-in cable supports up to 3A output (up to 6A on the USB-C version), which translates to roughly 15–30W depending on your phone and charger.

Actual speed depends on your device's own fast-charging limit and the power supply you plug into. A phone that supports 20W+ fast charging will charge noticeably quicker than an older 5W-limited device.

In short: the bracelet won't slow your phone down. It can carry as much power as your phone and charger are designed to use.

Can I wear this daily?

The cable inside is protected by a TPE (thermoplastic elastomer) jacket, wrapped in braided vegan leather. TPE is a flexible, durable material that resists tangling and holds up well to daily bending and use, so it's built to be worn and used every day, not just carried as a spare.

Can I use it to transfer data, or just to charge?

Both. The built-in cable supports data transfer as well as charging, so you can use it to sync file, photos, and anything else, not just top up your battery.

Payment

What payment methods do you accept?

We accept all major debit and credit cards (VISA, Mastercard, AMEX), PayPal, Klarna, and Shop Pay. All transactions are securely encrypted.

Will I be charged extra for customs and taxes, beyond the price paid?

No - For UK orders under £135, VAT is already included in the price and no extra charges apply. For orders over £135, additional customs duties and VAT may be payable as required by UK regulations.

The prices shown on our site are in GBP. For UK customers, VAT is included on orders under £135. If your order exceeds this threshold, additional customs duties and VAT may apply.

For customers outside the UK, local import laws will apply. Any duties or taxes are determined by your country’s customs office, and in most cases your courier will notify you if payment is required.

Please note that these charges are the responsibility of the customer and are not covered by us. For more details, we recommend contacting your local customs office.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. 

Please contact the card-issuing bank with questions about when the credit will be posted to your account, if you are still yet to receive it, as sometimes there can be a delay in processing this payment by the bank once it has been issued on our side.